Responsible Gaming
at ce44

Section 1

Age Restriction & Eligibility

ce44 operates exclusively for adults. You must be 18 years of age or older to register an account, make a deposit, or place any wager on the ce44 platform. This is a firm, non-negotiable requirement that applies to every player across Bangladesh and all other markets in which ce44 operates.

At the point of registration, every new player is required to confirm via a declaration that they meet the minimum age requirement. This declaration is a legally binding statement. Providing false information about your age constitutes a breach of ce44's Terms & Conditions and may result in permanent account closure, forfeiture of any balance, and referral to relevant authorities where appropriate.

As part of our standard Know Your Customer (KYC) verification process, ce44 requires all players to submit identity documents — such as a national ID card, passport, or other government-issued identification — before withdrawals are processed. These documents allow us to confirm both your identity and your date of birth. Accounts where age verification cannot be completed satisfactorily will be suspended pending resolution.

Section 2

Knowing Your Limits

Responsible gaming at ce44 begins with a clear, honest understanding of your own relationship with gambling. For the vast majority of players in Bangladesh, betting on cricket, spinning slots, or playing a round of Mines Grand is a recreational activity — one that fits comfortably within their entertainment budget and does not cause distress. The goal of responsible gaming is to keep it that way.

Before you deposit and play, ce44 recommends taking a few moments to decide on your boundaries. Ask yourself the following questions honestly:

• What is the maximum amount I am genuinely comfortable losing this week, without it affecting my household finances or daily life?
• How much time per day or per week do I want to spend on the ce44 platform?
• Am I gambling to be entertained, or am I chasing losses from a previous session?
• Would I feel comfortable if someone close to me could see exactly how much I am spending and how often I am playing?

Gambling should never be treated as a way to earn income, recover debt, or solve financial problems. If you find yourself depositing more than you planned, playing for longer than intended, or feeling anxious when you are unable to access the platform, these are signals worth taking seriously. ce44's player protection tools — described in detail in Section 3 below — exist precisely to help you maintain the boundaries you set for yourself.

Section 3

Player Protection Tools

ce44 has built a comprehensive suite of responsible gaming controls directly into the player account management area. All tools are accessible at any time by logging in and navigating to Account Settings > Responsible Gaming. There is no waiting period to activate any protective measure — restrictions take effect immediately upon confirmation.

Section 4

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop a problematic relationship with betting do not realise it until significant harm has already occurred. Being able to identify the early warning signs — in yourself or in someone you care about — is the first and most important step toward getting help.

The following are commonly recognised indicators that gambling may have moved beyond healthy recreation and become a problem. If several of these resonate with you, we encourage you to reach out to our support team or use one of the self-management tools described on this page:

Section 5

Self-Exclusion & Account Closure

Self-exclusion is ce44's strongest responsible gaming tool and is intended for players who feel that they need a firm, externally enforced break from gambling. Unlike a voluntary time-out, a self-exclusion is a formal request that ce44 processes as a safeguarding measure — it cannot be reversed at the player's request before the minimum period has elapsed.

ce44 offers self-exclusion periods of 6 months, 1 year, 3 years, and 5 years. Players may also request a permanent self-exclusion, which closes the account indefinitely with no option to reopen. Upon confirmation of a self-exclusion request, ce44 will take the following steps without delay:

• Account suspension. Your account is immediately suspended. Login is disabled and no new deposits, wagers, or game sessions can be initiated.
• Marketing removal. You are permanently removed from all ce44 marketing lists. You will receive no promotional emails, SMS messages, or bonus offers for the duration of your exclusion — and, in the case of permanent closure, indefinitely.
• Balance settlement. Any confirmed real-money balance remaining in your account at the time of self-exclusion will be refunded to your registered withdrawal method (bKash, Nagad, Rocket, or bank account) within the standard processing timeframe, subject to any pending KYC requirements.
• Bonus forfeiture. All active bonuses, pending bonus awards, and accumulated loyalty points are forfeited upon self-exclusion. These cannot be reinstated when the exclusion period expires.
• Re-registration prevention. ce44 takes reasonable technical steps to prevent self-excluded players from creating new accounts using the same identity details during the exclusion period. Any account opened in circumvention of a self-exclusion will be closed and any winnings voided.

To request self-exclusion, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Please include your registered account username and your preferred exclusion period. Our team will process your request within one hour of receiving it, at any time of day or night.

Section 6

Getting Help & Support

If you believe that gambling has become — or is becoming — a problem in your life, reaching out for help is the most important step you can take. ce44's internal support team is always available, but we also recognise that some players benefit most from speaking with independent specialists who are trained specifically in gambling addiction and related mental health concerns.

ce44's responsible gaming support team can be contacted at any time — 24 hours a day, 7 days a week, 365 days a year — at [email protected]. Our agents are trained to handle sensitive conversations with empathy and discretion. Whether you want to activate a self-exclusion, ask about your account activity, or simply speak with someone who understands what you are going through, we are here.

When you contact ce44 with a responsible gaming concern, you can expect the following:

• A response within five minutes via live chat, or within one hour by email.
• A confidential conversation — your concern will be handled by our dedicated responsible gaming team and will not affect your standard account status unless you request a protective measure.
• Practical guidance on which tools — deposit limits, time-out, or self-exclusion — might best suit your situation.
• Referral to external specialist resources if you would benefit from support beyond what ce44 can provide.
• Follow-up contact (if you consent) to check on your wellbeing after any protective measure is applied.

ce44 also encourages players who feel they may have a gambling problem to seek support from qualified mental health and addiction professionals in Bangladesh. General practitioners, psychiatrists, and licensed counsellors can provide structured therapeutic support that complements the account-level tools ce44 offers. We are committed to making referral information available to any player who requests it.

Section 7

Protecting Minors

Protecting children and young people from exposure to online gambling is a shared responsibility — one that ce44 takes extremely seriously. While our age verification processes are designed to prevent minors from registering accounts, we recognise that technical controls alone are not sufficient. Parents and guardians play an equally important role in keeping young people safe online.

If you share a device or a household internet connection with children or young people under the age of 18, ce44 strongly recommends taking the following precautions:

• Keep your ce44 login credentials private. Never share your username or password with anyone, including children or younger siblings. Log out of your account after every session on shared devices.
• Use device-level parental controls. Both Android and iOS devices offer built-in parental control settings that allow you to restrict access to specific websites and applications. Enable these controls and set a PIN that children do not know.
• Install filtering software. Consider installing dedicated internet filtering software on shared computers and devices. Reputable options are widely available and can be configured to block access to gambling platforms across all browsers.
• Have open conversations. Talk to young people in your household about responsible internet use and the reasons why gambling is restricted to adults. An informed young person is significantly less likely to attempt to circumvent controls.

If you discover or suspect that a minor has registered an account on ce44 — whether using your details or independently — please contact our support team immediately at [email protected]. We will suspend the account, investigate the matter, and refund any deposits associated with the account to the registered payment method. ce44 does not retain any financial benefit from accounts operated by minors.