ce44 Privacy
Policy & Data Protection

ce44 collects personal data from players in Bangladesh in a number of ways: directly from you when you register an account or complete a KYC verification request; automatically as you navigate and interact with the platform; and, in limited circumstances, from third-party service providers engaged by ce44 to assist in operating the platform. The following table sets out the categories of personal data we collect and the primary source of that data.

ce44 does not collect any special category data — such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data — unless strictly required for a specific compliance obligation and only with your explicit prior consent. We do not collect payment card numbers; card-based transactions (where supported) are handled entirely by PCI-DSS compliant third-party processors, and ce44 never receives or stores full card details.

ce44 processes your personal data only for legitimate, clearly defined purposes. We do not use your data for any purpose that is incompatible with the original reason it was collected. The following sets out the primary purposes for which we use each category of personal data, along with the lawful basis for that processing.

• Account creation and management. We use your identity and contact data to register your account, authenticate your login sessions, and communicate essential account information — such as deposit confirmations, withdrawal notifications, and security alerts — to you directly.
• Identity and age verification (KYC). We use identity and verification document data to confirm that you meet our minimum age requirement of 18 years and that your account details are accurate. This is a mandatory legal and operational obligation for all real-money gaming accounts on ce44.
• Payment processing. We use your financial data to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. Transaction records are maintained for accounting, dispute resolution, and fraud detection purposes.
• Fraud prevention and security. We use technical and usage data — including IP address, device fingerprint, and betting patterns — to detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access.
• Platform improvement and analytics. We use aggregated, anonymised usage data to understand how players navigate the ce44 platform, identify technical issues, and improve the overall player experience. This data does not identify individual players.
• Legal and regulatory compliance. We process and retain certain categories of personal and financial data to comply with applicable record-keeping, anti-money laundering (AML), and know-your-customer (KYC) obligations.
• Customer support. We use communications data — including support chat histories and email correspondence — to resolve player queries, investigate complaints, and improve our support services.
• Responsible gaming monitoring. We use usage and betting pattern data to identify players who may be displaying indicators of problem gambling behaviour, in order to trigger appropriate support interventions in line with our responsible gaming commitments.

ce44 does not sell or rent your personal data to any third party. We share data only to the extent necessary to operate the platform, fulfil our legal obligations, or protect the security of the platform and its players. The categories of third parties with whom your data may be shared are set out below.

• Payment service providers. Your financial data — including transaction amounts and mobile financial service account references — is shared with payment processing partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and other supported Bangladeshi banks) solely for the purpose of executing deposit and withdrawal transactions. These partners are contractually bound to process data only on ce44's instructions and to maintain appropriate security standards.
• Game providers. Certain game-play data — such as your anonymised player session identifier and bet amounts — is transmitted to third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to enable the delivery of their games within the ce44 platform. These providers do not receive your full identity or contact data.
• KYC and fraud prevention services. Verification document data and technical data may be shared with specialist identity verification and anti-fraud service providers engaged by ce44 to assist in conducting KYC checks and detecting fraudulent activity. These providers operate under strict data processing agreements.
• Analytics providers. Anonymised, aggregated usage data may be shared with analytics platform providers to assist ce44 in monitoring platform performance and understanding player behaviour at a population level. No individual player is identifiable from this data.
• Legal and regulatory authorities. ce44 may disclose personal data to competent authorities, courts, or law enforcement bodies where required to do so by applicable law, a court order, or a legitimate regulatory investigation. ce44 will inform you of any such disclosure where it is legally permitted to do so.
• Business successors. In the event that ce44's business is acquired, merged, or restructured, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting change to this Privacy Policy in advance.

All third parties with whom ce44 shares personal data are required to handle that data in a manner consistent with this Privacy Policy and in accordance with applicable data protection standards. ce44 conducts due diligence on all data processors and includes appropriate contractual protections in its agreements with them.

The ce44 platform uses cookies and similar browser-based technologies to ensure the platform functions correctly, to keep your session secure, and to collect anonymised data about how players interact with the site. A cookie is a small text file placed on your device by a web server. Cookies set by ce44 do not contain your password or payment details.

ce44 does not use advertising cookies, retargeting cookies, or third-party social media tracking pixels of any kind. You will not see ce44 advertisements following you across other websites as a result of cookies set by our platform.

You may manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your ce44 account and using the platform's core features. Disabling functional cookies will result in certain preferences not being remembered between sessions.

ce44 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include but are not limited to the following:

• 256-bit SSL/TLS encryption applied to all data in transit between your browser or device and the ce44 servers.
• Encryption at rest for all stored personal data, including identity documents, financial records, and communication logs.
• Role-based access controls ensuring that only authorised personnel with a legitimate operational need may access personal data, and only to the extent required by their specific role.
• Regular security audits and penetration testing conducted by independent security specialists to identify and remediate vulnerabilities before they can be exploited.
• Automated intrusion detection systems monitoring for unusual access patterns, brute-force login attempts, and other indicators of compromise on a continuous basis.
• Secure data centre infrastructure with physical access controls, redundant power systems, and off-site backup facilities.

Data Retention. ce44 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and platform improvement purposes.

As a ce44 player, you hold a number of rights in relation to the personal data we hold about you. ce44 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Privacy Request" and a description of your request. We will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) days, subject to identity verification.

• Right of access. You have the right to request a copy of the personal data ce44 holds about you. We will provide this in a structured, commonly used format.
• Right to rectification. If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain details directly within your account settings.
• Right to erasure. You may request that ce44 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other lawful basis applies), or where you object to processing and there are no overriding legitimate grounds. This right is subject to ce44's legal obligations to retain certain records.
• Right to restriction of processing. You may request that ce44 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or while an objection to processing is being considered.
• Right to data portability. Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, machine-readable format and to request that it be transmitted to another controller where technically feasible.
• Right to object. You have the right to object to the processing of your personal data where processing is based on legitimate interests or where data is used for direct marketing purposes. Where you object to direct marketing, ce44 will cease processing your data for that purpose immediately.
• Right to withdraw consent. Where processing is based on your consent — such as the receipt of marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

The ce44 platform is strictly intended for adults aged 18 years and above. ce44 does not knowingly collect personal data from individuals under the age of 18. All registrations require the player to confirm that they are at least 18 years old, and age verification checks are carried out as part of the KYC process.

If ce44 discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 18 — whether through a false declaration at registration or any other means — we will take the following steps without delay:

• Suspend the account immediately to prevent any further gaming activity.
• Refund all real-money deposits made to the account to the original payment method.
• Permanently delete all personal data associated with the account, subject only to any legal obligation to retain specific records for compliance or law enforcement purposes.
• Report the matter to the appropriate authorities where required by applicable law.

ce44 strongly encourages parents and guardians in Bangladesh to take an active role in supervising their children's online activities. If you believe that a minor in your household has registered an account on ce44, please contact our support team immediately at [email protected] so that the account can be closed and the matter investigated promptly.

ce44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. The date of the most recent revision is displayed at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

Where a change to this Privacy Policy is material — meaning it significantly affects how we collect, use, or share your personal data — ce44 will provide advance notice by sending an email to the address registered on your account and by displaying a prominent notice on the ce44 platform for a minimum of fourteen (14) days prior to the change taking effect. Your continued use of the ce44 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

If you have questions or concerns about this Privacy Policy, or about any aspect of how ce44 handles your personal data, you are welcome to contact our dedicated privacy support team at any time. We aim to respond to all privacy-related enquiries within five (5) business days.

Contact for Privacy Matters:
Email: [email protected]
Subject Line: "Privacy Request"
Response Target: Within 5 business days (Bangladesh Standard Time, UTC+6)
Available: 24 hours a day, 7 days a week